Frequently Asked Questions The TLS Insurance Agency


Frequently Asked Questions
Many customers focus solely on getting the lowest rate, often overlooking critical coverage details. This approach can lead to unpleasant surprises when filing a claim. Without expert guidance, it's easy to end up underinsured or paying for unnecessary coverage. Don’t take risks with your coverage—contact TLS Insurance Agency today! Our experienced agents will help you find the right protection at a price you can afford.

Frequently Asked Questions
With TLS Insurance, you can trust that every detail of your policy is tailored to provide comprehensive protection and unmatched peace of mind.

Auto Insurance FAQ's

1What is auto insurance, and why do I need it?
Auto insurance protects you financially in the event of accidents, theft, or damage to your vehicle. It also helps cover liability for injuries or property damage you may cause to others.
2What types of coverage are included in an auto insurance policy?
Common coverages include:
  • Liability: Covers injuries and property damage to others.
  • Collision: Covers damage to your vehicle in an accident.
  • Comprehensive: Covers non-collision incidents, such as theft, vandalism, or natural disasters.
  • Uninsured/Underinsured Motorist: Covers damages if the other driver lacks sufficient insurance.
  • Medical Payments (MedPay) or Personal Injury Protection (PIP): Covers medical expenses for you and your passengers.
3How is my auto insurance premium calculated?
Factors include your driving history, location, vehicle type, age, credit score, coverage limits, and deductible amount.
4What is the minimum auto insurance coverage required by law?
Minimum requirements vary by state but typically include liability coverage for bodily injury and property damage. Check your state’s specific requirements.
5Do I need full coverage for my car?
Full coverage (liability, collision, and comprehensive) is recommended for newer or financed vehicles. Older vehicles with lower value may not require full coverage.
6What is a deductible, and how does it work?
A deductible is the amount you pay out of pocket before your insurance covers the rest of a claim. Choosing a higher deductible can lower your premium but increases your upfront cost in the event of a claim.
7Does auto insurance cover rental cars?
Many policies include rental car coverage, but it’s best to check with your provider or agent before assuming you're covered.
8What happens if I’m hit by an uninsured driver?
If you have uninsured/underinsured motorist coverage, your policy will help cover damages and medical expenses.
9Can I get discounts on my auto insurance?
Yes! Common discounts include safe driver discounts, multi-policy discounts, bundling with homeowners insurance, and discounts for vehicles with safety features.
10How do I file a claim?
Report the accident or damage to your insurance company as soon as possible. An agent will guide you through the process, including providing necessary documentation and arranging for repairs.
11Will my premium increase after an accident?
It depends on your policy and the circumstances of the accident. Some insurers offer accident forgiveness for first-time incidents.
12Do I need auto insurance if I don’t drive often?
Yes, even occasional drivers need insurance. Consider low-mileage discounts or pay-per-mile insurance options.
13Does my auto insurance cover others who drive my car?
Most policies provide coverage for occasional drivers with your permission, but restrictions may apply. Check with your agent for details.
14What is gap insurance, and do I need it?
Gap insurance covers the difference between your car’s actual cash value and the amount you owe on a loan or lease. It’s highly recommended for financed or leased vehicles.
15How can I lower my auto insurance premium?
Maintain a clean driving record, bundle policies, increase your deductible, take advantage of discounts, and regularly review your policy for updates.

Home Owners Insurance FAQ's

1What does homeowners insurance cover?
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2Is homeowners insurance required by law?
While it’s not legally required, most mortgage lenders require homeowners insurance to protect their investment in your property.
3How is the cost of homeowners insurance determined?
The cost is based on factors like your home’s location, size, construction materials, replacement cost, safety features, and your claims history.
4What is the difference between market value and replacement cost?
Market value is the price your home would sell for, while replacement cost is what it would cost to rebuild your home using similar materials and labor costs.
5Does homeowners insurance cover natural disasters?
Standard policies usually cover events like fire, windstorms, and hail but may exclude floods and earthquakes, which require separate policies.
6What is personal liability coverage?
Personal liability coverage protects you if someone is injured on your property or if you accidentally cause damage to someone else's property.
7Are my personal belongings covered under homeowners insurance?
Yes, personal belongings are covered, but there may be limits for high-value items like jewelry or electronics. Additional riders can increase coverage for these items.
8What is not covered by homeowners insurance?
Common exclusions include damage from floods, earthquakes, wear and tear, pests, and intentional acts. Additional policies or endorsements may be needed for specific risks.
9How do I know if I have enough coverage?
Your policy should provide enough coverage to rebuild your home and replace your belongings in the event of a total loss. An agent can help you calculate the right amount.
10Does homeowners insurance cover home-based businesses?
Standard policies typically don’t cover business equipment or liability related to home-based businesses. You may need a separate business policy.
11Can I make changes to my policy after purchasing it?
Yes, you can update your policy to reflect life changes like renovations, new belongings, or changes in household members.
12How can I save money on homeowners insurance?
You can save by bundling policies, increasing your deductible, installing safety features, maintaining good credit, and shopping for competitive rates.
13What should I do after experiencing a loss?
Report the loss to your insurance provider immediately, document the damage with photos, and keep receipts for any temporary repairs or living expenses.
14Why should I work with an independent insurance agent?
An independent agent provides personalized advice, access to multiple carriers, and ensures your coverage meets your needs and budget.

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With TLS Insurance, you can trust that every detail of your policy is tailored to provide comprehensive protection and unmatched peace of mind.